Terms and conditions

About Headstart

Headstart Reader is operated by Mark Harvey. Contact markjharvey@hotmail.co.uk with service questions, complaints or cancellation difficulties. Full legal business and postal details are awaiting confirmation. These terms should be reviewed before relying on them as a complete consumer contract.

These terms explain use of Headstart. Personal information is described in our privacy policy. Nothing in these terms removes rights you have under applicable consumer or data protection law.

Your account

Paid accounts and checkout are intended for adults aged 18 or over, who may supervise a child using the reader. Keep your sign-in details secure and provide accurate account information. Do not share an account in a way that compromises other people’s information.

Reading aid, not treatment

Headstart changes the start of words into bold capitals and offers personal reading adjustments, camera/photo recognition and read aloud. It is not a medical device, diagnosis or treatment for dyslexia. We do not promise improved reading ability, educational results or suitability for every reader.

Camera recognition and AI may miss or change text. Check important text against the original, especially instructions, medicines, safety information and financial or legal documents. Availability of cameras, voices and sign-in services depends on your browser, device and external providers.

Plans, trial and renewal

Monthly: £4.99 per month; Yearly: £39.99 per year. Prices are in GBP; the checkout displays the applicable total and payment terms before you confirm.

Creating an account does not start a trial or charge you. Eligible customers receive a 7-day free trial when they complete checkout. A customer who has already had a trial may be charged immediately when subscribing again. Checkout shows the terms that apply to your purchase.

Subscriptions renew automatically at the chosen interval unless cancelled. For an eligible free trial, the first payment is due when the trial ends unless you cancel first. We will communicate material price changes in advance where required, so you can decide whether to continue.

Cancellation and consumer rights

Use the subscription management option on your account page to open Stripe’s billing portal and cancel renewal. Cancelling before the trial ends avoids the first subscription charge. Check the cancellation confirmation for the access end date. If you cannot cancel, contact us promptly.

Cancellation stops future renewal; it does not delete your account or automatically refund an earlier payment. Refunds, statutory cancellation rights and remedies for faulty or misdescribed digital services remain available where the law provides them. Contact us to discuss a refund or exercise a consumer right. A free trial does not replace statutory rights, and these terms do not waive any cooling-off right.

Content and parent stories

Only scan or upload material you have permission to use. Do not use Headstart to infringe copyright, submit unlawful content, expose confidential information or interfere with other users or the service. Reading a book does not give permission to republish it.

You retain ownership of your feedback and stories. When you agree to publication, you permit Headstart to display your submitted story and chosen name on its public pages, where readers and media may see and cite them. Publication is subject to moderation; we do not promise to publish every submission. We will not present invented testimonials as real readers’ experiences.

You may request removal by email. We can remove your story from Headstart, but other people’s copies may remain. Do not include identifying or sensitive information about children or other people without appropriate permission.

Availability and fair use

We aim to keep Headstart working, but do not guarantee uninterrupted access or error-free recognition. We may make reasonable updates or restrict misuse for security and service protection. Any suspension or discontinuation will respect applicable consumer rights, including remedies where a paid service cannot be provided.

The app’s name, design and software remain owned by their respective rights holders. Using Headstart grants permission to use the service, not ownership of the software or third-party content.

Responsibility and disputes

Headstart is intended for personal reading, not critical decision-making. We do not exclude liability for fraud, death or personal injury caused by negligence, or any responsibility that cannot lawfully be excluded. Your statutory rights remain unaffected.

Please contact us if something goes wrong so we can try to resolve it. Mandatory protections and rights to bring proceedings in your home jurisdiction remain applicable. We have not specified an exclusive court or governing-law clause while the operator’s legal business details are being confirmed.

Changes to these terms

We may update these terms to reflect service or legal changes. Material changes affecting an existing subscription will be notified where required; changes will not retrospectively remove rights you already have. The date above identifies this version.